How do I prep the files?
All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Orders cannot be started until we have usable artwork.
How much are the setup fees (aka screen fees)?
Screens are $25 per color, per location!
What is your turnaround time?
Typical turnaround time is 7-10 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags.
If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply.
Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Embroico’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Do you have a minimum?
We will do an order as small as 12 shirts per design but there will be some restrictions on size and number of colors.
Can I mix and match shirt & ink colors?
Yes! As long as imprint colors and Art stays the same.
If imprint colors change, there will be an additional fee(s)
Can I mix shirt sizes & do I need to order in dozens?
You can order as many different shirt sizes as you want and you DON’T have to order in dozens, unless otherwise stated. Certain brands require ordering in half dozens.
I’m missing a few shirts, what happened?
All orders can have up to 2% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.
Can you do (insert crazy idea here)?
Maybe. Why don’t you drop us an email and we’ll see what we can do!